Work Experience
Geoff Bunce has extensive experience in smart ticketing, co-owning Dog and Outdoors, coaching soccer, and writing, showcasing his diverse skill set and passion for various fields.
Curriculum Vitae
Head of Solutions
Paragon ID
2021-Present
Manage and write tender documents and responses to RfQ and RfPs for Digital, Mobile and Smartcard systems.
Build relationships with clients, potential clients and other stakeholders in the industry through meetings and conferences in order to understand the market and capitalise on opportunities.
Manage the Software and Hardware Engineering team looking after the card product and smartcard systems across Transport, Energy and HE.
Develop and Deploy new processes for service desk, product development and project management utilising PRINCE2, agile and waterfall methodologies where appropriate.
Create the strategic product development for the Digital and Mobile platform to create a migration from current paper and smart card technologies to Digital.
Independant Consultant
Associate - Ticketing and Transport Systems
ITSO Technical Authority
Technical Lead
UK Rail Specialist
Stagecoach Group
2013-2015
Technically support, either directly or delegated to my team, the various Stagecoach Rail and Bus divisions with regards to ITSO Smart ticketing by managing HOPS, POST and ISAM components with relevant suppliers as well as assist in day to day operations which includes creating product configurations and issue management.
Support is also given by liaising with external parties, such as PTEs or other operators; at meetings, over the phone or by email; working together to ensure the success of project delivery.
Expert in several areas of the ITSO Specification, focusing on Operator side including Card and customer management, actionlisting and hotlisting; which is maintained by my continued attendance at ITSO Technical Committee, ITSO Security Committee, RSP ITSO Steering and Technical Groups as well as some of the informal ITSO bodies that exist to further the specification.
Write technical design and requirement documents, for suppliers to quote and deliver against; which I then follow through the life cycle of the project, either as a direct Project manager to the project or as the technical lead in a delivery team.
Technical working knowledge of emerging ticketing technology such as EMV, with regards to Security for devices and back office systems and Global Platform, with regards to information exchange.
Independent
2019-2021
Integrated Transportation Consultancy from bid through design, deployment and operations.
Smart Ticketing Specialist - ITSO (Bus, Rail and Tram), Barcode and NFC
SilverRail
2018-2019
Working on the Product Management team leading on Competitive Analysis and Context Analysis of the UK Rail market mapping out the Train Operating Companies (TOCs), Competitor Rail Supplier Industry and Industry Bodies (Such as Rail Delivery Group and Department for Transport).
Leading bid responses from release of tender to final submission: writing, collating and editing both the technical and commercial submissions.
Leading delivery of projects for clients through design and development.
Working in a Technical Pre-Sales capacity to assist the Commercial team in winning work for new and existing Clients making sure that the relationship is built on technical confidence in the Team and Product.
Working with and building relationships with Stakeholders including: Clients, Potential Clients, Partners and Industry Players.
Systra
2019-2021
Manage and write proposals for framework agreements, new and existing clients, ensuring the correct resources are available for the work and that the project profit margins are acceptable.
Work as an expert in Ticketing and Transport systems from both the technology and business process aspects including the writing of technical documentation and tender documents.
Project Manage to a successful and profitable conclusion for the projects being worked on. This includes client and third party stakeholder management.
Consult and advise on building first level of a clients security process and architecture including leading table top Red Team review.
Assisting with Marketing Strategy
Resource management for Public Transport Team
Rail Delivery Group
2016-2018
Working in a DevOps environment, managing team of SME, Technical Architects and Delivery Leads (Team of 5) in design and implementation of new functionality (Waterfall and Agile) for various ticketing Technologies for ISO 27001 enterprise back office solutions in both Cloud (AWS) and Data Centres. Owner of the system roadmap including new technologies such as barcode, mobile ticketing and account based. Support Service Management team (ITIL) for technical assurance of incidents and work-arounds.
Projects
GDPR Compliance – data dictionary and lifecycle
RSPS3002-02-01 Compliance Upgrade
South Western Railway Smart Ticketing System Migration – From Stagecoach System to RDG System
Design of Barcode Back Office – Reutilisation of current procured smart card back office and security
Integration of Client systems to RDG System – System integrator, technical assurance, test
Security Red Team (Actual) on Back Office systems
Smart Ticketing on National Rail – Support to technical team for £80m DfT business case to expand Smartcard ticketing to “rest” of the country www.telegraph.co.uk/news/2016/12/06/commuters-get-smart-cards-travel-across-country-2018-network/
Card Management System (CMS) Design Study – Options paper for Client on design and integration of a CMS to RDG System
Achievements
Own initiative to build consultancy arm (Business Development) of Smart Ticketing Functions – roadmap of 500k-750k since inception (5 months). Increase of 22% of turnover.
Move Change Request designs for supplier builds to acceptance criteria/test criteria led rather than descriptive
Head of Smart Technologies
Stagecoach Group
2015-2016
Oversight of portfolio of projects (£2-3million) to deliver into Operations for 17 Bus Operating Companies, 1 tram company and 2 Train Operating Companies ensuring:
Delivery of programme or project to plan, managing exceptions and issues as they occur and proactively mitigating risks
Effective communications strategy within the Project Governance for reporting, escalation and dissemination of decisions
Creation or updating of training documentation for operations staff during implementation of new functionality
Appropriate level of testing has occurred during UAT, with a focus on Operations and Regulatory updates
Adapting and creation of new business processes as necessary for operational implementation
Engaging with Stakeholders at various levels including: Local Authorities, Public Transport Entities, Regulatory Bodies and Internal and External Supplier
Group Smart Ticketing Strategy Board member engaging in Strategy discussion and delivery of that strategy by engaging with Technology suppliers
Mid-level design of complex functionality(NFC, ITSO, HCE) for accurate quotation of supplier quotes to ensure a robust Business Case is delivered to Project Sponsor (Director or Senior Management Team)
Management of critical operational issues of smart systems and oversight of minor issues managed by team
Influence industry level discussions (ITSO’s Security Committee, ATOC’s RSP Smart Ticketing Steering Group) to aid in the delivery of internal smart strategy and protect the business from positions that could negatively influence current deliverables
Contact Geoff
Get in touch for collaboration or inquiries about smart ticketing.
Geoff Bunce
Smart Ticketing and IT Systems Professional, Youth Football coach, Aspiring Author and Creative.
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